It’s On My Heart: Make a Difference!

by Jim Hinshaw   On a recent flight from Denver, had a great experience on Delta. As I came into the cabin, the flight attendant made a positive impression. Stephen Chung was alert, greeting each of us individually, had an engaging smile, and you could see in his...

The Dos & Don’ts of an HVAC apprentice

By Steve Wiggins     The night before his first day on the job as an air conditioning apprentice Kelly lies awake both excited and nervous about how tomorrow will go. Is this the start of a new career for him? What skills will he bring? What mistakes will he...