It’s On My Heart: Virtual meetings

by Jim Hinshaw   Just sat thru (actually worked thru) a very large virtual meeting, the Service World Expo that was presented virtually.  Done over three days, it was an incredible undertaking, lots of moving parts needed to be in place to make it happen.  The...

Giving Credit Where Credit is Due

by Richard Harshaw   A sale is not made until the money is in the bank.   In almost every form of trade and livelihood in America, customers can purchase on credit only if specific (and often stringent) conditions have been met — except in our trade. We are...