May 1, 2026 | Columns, Consultants' Corner
by Jim Hinshaw I just got back from the Service Nation International Roundtable (IRT) in San Antonio—and it reminded me why smaller, more intimate events can deliver such a big impact. IRT is a members-only event, which gives it a very different feel than our larger...
Mar 2, 2026 | Columns, Consultants' Corner
by Steve Roberts Why visibility creates ownership faster than deadlines ever will For years, our service business struggled with a familiar problem. Even when everything went right, we did not see accurate financials until 30 days or more after the month ended. Every...
Jan 31, 2026 | Columns, Consultants' Corner
By Jim Hinshaw Lately, I’ve been spending a lot of time thinking about how consumers are buying HVAC and plumbing systems today. What follows isn’t a scientific study—it’s a combination of online research, industry data, conversations with contractors, and my...
Jan 1, 2026 | Columns, Consultants' Corner
by Jim Hinshaw Business has changed, and we’re all feeling it. Today’s consumers expect speed — they won’t wait for appointment confirmations, billing questions, or service updates. During the pandemic, instant gratification became the...
Nov 3, 2025 | Columns, Consultants' Corner
by Jim Hinshaw I just heard a report today that Austin Tx has legislation in place requiring all residential properties to have working air conditioning, effective date was July 2025. It was interesting to also see that Austin had one of the first residential...
Oct 1, 2025 | Columns, Consultants' Corner
Rick Kincel Coburn Supply Tech Services Mgr. We are reaching the end of our Southern harsh humidity season where you have to walk outside and wring out the air before trying to breathe it. Sometimes it seems we need gills to survive some of these Summer days. The air...
