Jun 1, 2026 | Columns, Consultants' Corner
Jim Hinshaw It has been said that the only constant is change. That feels truer today than ever before. In our industry, everything is being evaluated — CRMs, dispatch procedures, maintenance agreements, replacement offerings, employee pay structures, and even...
May 1, 2026 | Columns, Consultants' Corner
by Jim Hinshaw I just got back from the Service Nation International Roundtable (IRT) in San Antonio—and it reminded me why smaller, more intimate events can deliver such a big impact. IRT is a members-only event, which gives it a very different feel than our larger...
Mar 2, 2026 | Columns, Consultants' Corner
by Steve Roberts Why visibility creates ownership faster than deadlines ever will For years, our service business struggled with a familiar problem. Even when everything went right, we did not see accurate financials until 30 days or more after the month ended. Every...
Jan 31, 2026 | Columns, Consultants' Corner
By Jim Hinshaw Lately, I’ve been spending a lot of time thinking about how consumers are buying HVAC and plumbing systems today. What follows isn’t a scientific study—it’s a combination of online research, industry data, conversations with contractors, and my...
Jan 1, 2026 | Columns, Consultants' Corner
by Jim Hinshaw Business has changed, and we’re all feeling it. Today’s consumers expect speed — they won’t wait for appointment confirmations, billing questions, or service updates. During the pandemic, instant gratification became the...
Nov 3, 2025 | Columns, Consultants' Corner
by Jim Hinshaw I just heard a report today that Austin Tx has legislation in place requiring all residential properties to have working air conditioning, effective date was July 2025. It was interesting to also see that Austin had one of the first residential...
