Timing is Everything

by Lorraine Ball In selling situations, timing is everything. It is always a challenge to get your message in front of potential customers when they are ready to buy. Too early and prospective customers ignore you, too late and you miss the sale. The issue of timing...

An Employee’s Playbook

by Richard Harshaw Every successful team in professional sports has a playbook—a binder of plays they learn during the pre-season and then strive to execute flawlessly during the season as they seek the championship. Those with good playbooks—and coaches that know how...

It’s On My Heart: A Tough Trip

by Jim Hinshaw So just wondering how your day is going? I had a really frustrating day this week, and I am a normally positive guy. The glass is not half empty or half full, I am an engineer, it is the wrong size glass. Had a trip to Anaheim scheduled, in and out same...

It’s On My Heart: We Need Margin

by Jim Hinshaw Just finished a book, Margin: Restoring Emotional, Physical, Financial, and Time Reserves to Overloaded Lives, by Richard Swenson. Our pastor quoted form this book a couple of weeks ago, he used it to challenge us to look at our lives in detail. The...

Title: Management by the Book

by Richard Harshaw In the next few issues of this publication, I want to talk about business management principles and ethics as laid down by one of the oldest books of wisdom and human enterprise ever written: the Bible. Now before you roll your eyes and groan, “Oh...

THE DUCT-FREE ZONE

by Gerry Wagner WHY NO HIGH-SIDE SERVICE PORT ON A MINI SPLIT? This is what I call the great mystery of the inverter mini split and one that the industry, and myself for that matter, hasn’t done a great job solving. I’m going to attempt to change all that right now…...