It’s On My Heart: What You Missed at SWE  

by    Jim Hinshaw Just got back from SWE (Service World Expo, our huge convention), which was held at the convention center in Phoenix, Az this year.  We used to do this event at a hotel, but it has gotten so large that we have to go to convention centers.  It goes on...

Meet Lesley Paterson

by Jim Hinshaw Meet Lesley Paterson, she won a BAFTA (British Academy Film Awards, their version of the Oscars) on Sunday for best adapted screenplay but the BBC cut her acceptance speech from the program.  They found time for inane interviews backstage, but not the...

Improve Your Listening Skills

by Lorraine Ball I had the strangest phone call the other day. It was from someone I have known for a long time. I wouldn’t call us friends, but our paths have crossed multiple times over the years so we are acquainted. We chatted for a few minutes. He told me...

Social Service

by Lorraine Ball In the last decade, social media has dramatically changed how small businesses operate. On the one hand, social media has been a tremendous gift to small business owners. With it, they can reach a wide audience for a fraction of what it cost a decade...