Oct 1, 2020 | Columns, Consultants' Corner
by Richard Harshaw A sale is not made until the money is in the bank. In almost every form of trade and livelihood in America, customers can purchase on credit only if specific (and often stringent) conditions have been met — except in our trade. We are...
Oct 1, 2020 | Columns, Consultants' Corner
by Lorraine Ball In recent months, consumers all over the country have participated in a crash course: How to do life without leaving the couch. While telecommuting, online ordering, and 2-day-delivery have been the norm for some people, the coronavirus...
Sep 1, 2020 | Columns, Consultants' Corner
by Jim Hinshaw Here is an interesting concept, people make almost instant decisions about you when they first see you, one study says they make 11 decisions in 7 seconds, another said that they decide if they can trust you in 50 milliseconds! If that is the case, we...
Sep 1, 2020 | Columns, Consultants' Corner
by Richard Harshaw Nothing can bring more pride and joy to a parent than a child (mature offspring, not a little kid) who wants to enter the family business and does an outstanding job of making it work. At the same time, few things bring...
Sep 1, 2020 | Columns, Consultants' Corner
by Lorraine Ball I love running my own business, getting to do things “my way” … most of the time. You see, in order to be successful, I need to also listen to the opinions of others. Who are these “others?” They are people who can complement my weaknesses and...
Sep 1, 2020 | Columns, Consultants' Corner
You are either a good technician or a good businessperson…this has been a long-standing belief in HVAC contracting. The person who is both is a rare commodity who holds the keys to both personal satisfaction and financial success. So, can you be both? Can you learn to...
