Sep 1, 2020 | Columns, Consultants' Corner
by Richard Harshaw Nothing can bring more pride and joy to a parent than a child (mature offspring, not a little kid) who wants to enter the family business and does an outstanding job of making it work. At the same time, few things bring...
Sep 1, 2020 | Columns, Consultants' Corner
by Lorraine Ball I love running my own business, getting to do things “my way” … most of the time. You see, in order to be successful, I need to also listen to the opinions of others. Who are these “others?” They are people who can complement my weaknesses and...
Sep 1, 2020 | Columns, Consultants' Corner
You are either a good technician or a good businessperson…this has been a long-standing belief in HVAC contracting. The person who is both is a rare commodity who holds the keys to both personal satisfaction and financial success. So, can you be both? Can you learn to...
Aug 4, 2020 | Columns, Consultants' Corner
by Richard Harshaw When I worked for Carrier Air Conditioning in the 1990’s, I was the “heir apparent” to Stu Docter and taught thousands of Carrier and Bryant dealers the financial ideas and methods of Stu. Some of you were in those meetings. Early on, I...
Aug 4, 2020 | Columns, Consultants' Corner
by Jim Hinshaw The most common question I get, no matter if I am talking to a contractor in Portland, Florida or Canada, is the same: can you get me some new employees? Many of the Service Nation members are growing, and in the midst of the hot summer, they...
Aug 4, 2020 | Columns, Consultants' Corner
by Lorraine Ball A few weeks ago, I flew to Dallas to buy a new phone for my mother-in-law, Kitzi. With children and grandchildren scattered across the country, the family decided to get her an iPhone so it would be easier for her to keep up with us through pictures,...
