Productive Conflict Resolution

By Lorraine Ball Wouldn’t it be nice if we all just got along? While that seems like a nice idea, you can’t eliminate conflict completely, and you shouldn’t. Well managed it can help cultivate discussion and create opportunities to uncover new and innovative...

It’s On My Heart: The House Painting

by Jim Hinshaw So we have a 10 year old home in Colorado, and we are getting ready to sell it, move permanently back to Az. May and I built the home back in 2008, it has served us well, several generations lived under one roof for years. We moved back to AZ a couple...

Not Everyone Will Love You

by Lorraine Ball When you started your business, you probably assumed you were creating a product which people would like. If they didn’t, you wouldn’t have much success. But people have different tastes, preferences, and needs. So if you are really honest, you know...

It’s On My Heart: Lessons from a Tragedy

By Jim Hinshaw   By now we have all heard of the Southwest airline flight in April that had an engine explode, sending shrapnel into the body of the plane, shattering a window and nearly sucking a passenger out that same window. She later died from her injuries,...

THE DUCT-FREE ZONE-HOW HIGH IS HIGH

By  Gerry Wagner I started in this wonderful industry of ours helping my father who was in the boiler manufacturing business his entire career. Dad and I had a joke that said you would “never install a heat pump north of Richmond, Virginia”…back in the ‘70s heat pumps...

Getting Started with Email

By Lorraine Ball From the first time I received an email marketing campaign in early 2002, I saw the potential. I believed then and, 16 years later, still believe that email marketing is a powerful tool for small business owners. It is an easy way to stay connected...