Jun 2, 2018 | Columns, Consultants' Corner
By Gerry Wagner I started in this wonderful industry of ours helping my father who was in the boiler manufacturing business his entire career. Dad and I had a joke that said you would “never install a heat pump north of Richmond, Virginia”…back in the ‘70s heat pumps...
Apr 2, 2018 | Consultants' Corner
Carpet Bomb Your Way to Sales What is carpet bombing? Ask a military professional or student of history this question and they will tell you Carpet Bombing is a tactic used when your objective is to reach every part of a selected area of land. This is usually...
Apr 2, 2018 | Consultants' Corner
by Jim Hinshaw On a recent flight from Denver, had a great experience on Delta. As I came into the cabin, the flight attendant made a positive impression. Stephen Chung was alert, greeting each of us individually, had an engaging smile, and you could see in his...
Apr 2, 2018 | Consultants' Corner
By Steve Wiggins The night before his first day on the job as an air conditioning apprentice Kelly lies awake both excited and nervous about how tomorrow will go. Is this the start of a new career for him? What skills will he bring? What mistakes will he...
Mar 1, 2018 | Consultants' Corner
by Jim Hinshaw Erin Jackson is the first black woman to make the U.S. Olympic long-track speed skating team. What makes this an amazing event is the fact that she started on this Olympic quest in September 2017, 4 months before she made the team. She is a...
Mar 1, 2018 | Consultants' Corner
By Brandy Rogers of Service Excellence Training, LLC One of the most important metrics of performance is True Call Booking Percentage. This tells how effective a CSR is at converting a call into a sale. Although many companies do not track this metric, it is a very...
